A: This app replaces the previous membership system (Sushi King Member Card) starting in 2019 and comes with greater benefits.
Upon successful Sushi King MY account activation, you can start collecting Smile Points every time you spend at Sushi King restaurants. You will also enjoy Birthday Rewards and Smile Specials. On top of that, you will get to know about our latest promotions through this app. For more information, see section 2. REWARDS, BENEFITS, EARNINGS AND REDEMPTIONS.
A: To get a Sushi King MY account, you must;
• Have a valid NRIC/Passport.
• Be 16 years of age or older.
• Have a valid email address.
• Have a valid mobile number.
• Have a smartphone.
A: Yes, you must download the Sushi King MY app from the Apple App Store or Google Play Store and register for a Sushi King MY account via the app to be a Sushi King Member.
The app will be used to collect and redeem Smile Points and Smile Rewards, as well as to communicate with Sushi King Members about our latest promotions.
A: No, there will not be any membership card issued after registering on the app.
A: Unfortunately, our membership is now on the app. Therefore, you must have a smartphone which is able to download and install the Sushi King MY app from the Apple App Store or Google Play Store.
A: No, we no longer collect an application fee for our membership.
A: After completing the online registration form via the Sushi King MY app, you should be receiving an SMS from us to your registered mobile number with a 4-digit verification code (OTP code) to complete your Sushi King MY account activation.
A: Yes, you will enjoy all Sushi King Member benefits, including accumulating Smile Points, immediately after activating your account.
A: No, this membership account will not expire.
A: No, your membership account is non-transferable.
A: You are not allowed to have multiple Sushi King MY accounts as each membership account is uniquely tagged to your registered details. In the event that a member was found to have more than 1 Sushi King MY account, all accounts related to the member will be suspended immediately.
A: For every RM1 nett spent (not including Service Charge and Service Tax, and after Smile Points and Complimentary Vouchers redemption), you will be awarded with 1 Smile Point. The Smile Points will be converted to cash rebates (20 Smile Points = RM1) which can be used in your next bill.
Members can choose to fully or partially redeem the available balance. You may also keep accumulating Smile Points through several purchases and redeem products of higher value at a later time.
You will also receive double Smile Points during Members’ Day, and other Sushi King Member privileges (such as Birthday Rewards and Surprise Rewards) which are tracked in the Smile Rewards section. The Promotions section will update you on the various promotions you may benefit from as a result of being a Sushi King Member.
A: Purchases of normal priced items in our restaurants (Food & Beverages) are entitled to Smile Point earnings excluding specific promotion periods (ie: Bonanza). Additionally, Smile Points will NOT be awarded for purchases from our Delivery Partners (ie: DeliverEat, Foodpanda, GrabFood, Honest Bee, etc), OrderBot, Sushi Making Classes, catering and purchase of cash or gift vouchers.
A: Smile Points earned are based on the total amount settled in each purchase. The amount spent in separate purchases cannot be combined for the purpose of claiming more Smile Points.
For example, if you spend RM20.50 for a certain purchase (20 Smile Points earned), and after the transaction is settled, you spend RM10.50 for another purchase (10 Smile Points earned), the total Smile Points accumulated from the two purchases will be 30 rather than 31.
A: Yes, Smile Points rewarded from purchases at Sushi King restaurants will expire 12 months from the date the Smile Points were earned while each Smile Reward and Smile Specials expires according to the validity period stated on T&C. Birthday Rewards (Dessert + 200 Smile Points) expires at the end of your birthday month.
A: Smile Points can only be redeemed for purchases of normal priced items. The earliest expiring Smile Points will be redeemed first.
A: The redemption requirement for each Smile Reward differs. You may check the Terms & Conditions for each individual Smile Reward for the full details.
A: Yes! You may redeem up to 2 Smile Rewards in a day on top of Smile Points redemption.
A: Sushi King MY accounts are designated for individual use by the members of the respective accounts only. No merging or transfer of Smile Points from different Sushi King MY accounts is allowed in one transaction.
A: You can do this using the Sushi King MY app by clicking on your Smile Points in the app home page. You can check your Smile Points and Smile Rewards anywhere, anytime. The receipt from your purchase will only show the total Smile Points you have in your account.
A: An internet connection is required to redeem your Smile Points and to ensure that you are viewing the most recent information in the app. However, you can still earn Smile Points as mentioned in the answers below.
A: Unfortunately, to earn and redeem your Smile Points and Smile Rewards, you are required to show your Member ID QR code. If you have any trouble with your redemption, kindly call 03-5622 5339 for assistance.
A: This could be due to an unstable internet connection. Make sure your internet connection on your mobile phone is stable. Also, please keep your receipt. If you do not receive your Smile Points after 24 hours, please get in touch with us via email at email@example.com
A: When the outlet’s system is down/offline, you are still able to earn Smile Points. Unfortunately, you cannot redeem any Smile Points and Smile Rewards when the outlet’s system is down/offline.
A: You are advised to contact our Customer Service via email at firstname.lastname@example.org to make changes in your Sushi King MY profile. To reset your password, you may do it through the My Account section in the app by clicking "Forgot Password".
A: You may contact our Customer Service for further clarification via email email@example.com